AI consulting & WhatsApp assistants
in Kenya.
AI consulting in Kenya: WhatsApp customer assistants, document processing and internal knowledge search with human escalation and clear governance.
Discuss this serviceThe business challenge
Start with what needs to change.
Kenyan customers expect quick answers on WhatsApp in English and Swahili. Support teams answer the same balance, order and application questions all day, while documents for onboarding pile up for manual review.
Our approach
A scoped, accountable first release.
Start with one high-volume use case. Connect an assistant to approved data sources, define what it may and may not answer, and route complex cases to staff. Measure accuracy before scaling. Data protection obligations under Kenya's Data Protection Act are confirmed with your advisers.
What the engagement produces
Use-case assessment and governance rules
WhatsApp or web assistant with human handoff
Document extraction and review workflow
Measure resolution rate, response time and staff hours saved. Scope, fees, currency, provider costs and support terms are agreed in the proposal; no fixed local pricing is implied.
Connect with your local priorities
Remote delivery from India, with local partner collaboration where agreed.